If you have any questions about shopping with Pebble, sizing, delivery or payment, please call us on 01706 222287 between 10 am-5.00pm Mon-Fri and 09:30 - 5pm Sat or email us at: customerservices@pebbleonline.co.uk

Payment

We accept Visa, MasterCard, American Express, Switch and Paypal. All transactions are processed in pounds sterling. PLEASE NOTE THAT FOR YOUR PROTECTION, YOUR FIRST ORDER CAN ONLY BE SENT TO THE CREDIT CARD BILLING ADDRSS UNLESS YOU CONTACT US FIRST FOR ADDED SECURITY CHECKS.

Telephone payment

If you prefer you may call us on 01706 222287 to pay by card over the telephone.

Security

We use the industry leading internet payment company Paypal to protect your card details and protect us from fraud. For more information on our security systems, please click on the link to our Terms & Conditions at the bottom of this page.

Delivery

UK

Delivery within mainline UK is just £3.50 and will be sent 1st class Signed For Royal Mail.  Orders will be dispatched by first class post within 48 hours of cleared payment.  If you need something in a hurry, please call us about our express delivery options.

For Next Day delivery add £5.00 per order (Monday-Friday), please order by 12PM to receive your order next day

Europe

Clothing - Postage for Europe is by Royal Mail International and is £7.50 per order (3-7 days delivery) and we will dispatch your order within 2 days of cleared payment

For a 48 hours Express Delivery, price on request.

Gift Items - As some of our gift items can be quite heavy, please contact us for a delivery quote before placing your order.

Delivering your order Worldwide

Clothing - We will dispatch your order within 2 days of receipt, by Royal Mail International at £15.00 per order (7-14 days delivery)

For Express Delivery, price on request

Gift Items - As some of our gift items can be quite heavy, please contact us for a delivery quote before placing your order.

Returns

UK

We want you to be completely happy with your purchase. If for any reason you are not happy, returns couldn’t be simpler!

Full priced items purchased on our website can be returned to us for a refund. Whilst we can not offer a refund on sale items, we will try and exchange if possible.  Please contact us within 7 days of making your purchase, either by e-mail at customerservices@pebbleonline.co.uk or telephone us on 01706 222287. You will be given a returns number that should be written on the outside of your parcel and we will provide you with the return address to send the goods to.

All we ask is that all goods are returned in a re-sellable condition i.e. unworn and with any swing tickets still attached.

We recommend that you obtain a certificate of posting from the post office, as we will not be able to give refunds on any items that do not reach us.

Your statutory rights are not affected.

Reduced price / sale items can be returned for an exchange.

Please note that we cannot refund you any cost of postage that you may have paid, unless we have sent you an item incorrectly or the item received is faulty.

Europe & Rest of the World

If for any reason you are not happy with your purchase, please follow the returns process outlined below.

Please contact us within 7 days of making your purchase either by e-mail at customerservices@pebbleonline.co.uk or telephone us on +44 1706 222287. You will be given a returns number that should be written on the outside of your parcel and an address for the parcel to be sent to.

Whilst refunds or exchanges can be given on full priced items, we are can offer exchanges only on sale items if an alternative is available.

All goods should be returned in a re-sellable condition i.e. unworn and with any swing tickets still attached.

Reduced price / sale items can be returned for an exchange.

We recommend that you obtain a certificate of posting as we will not be able to give refunds on any items that do not reach us.

 

 

 

 

 

 

  

We recommend that you obtain a certificate of posting as we will not be able to give refunds on any items that do not reach us.

 

 

 

 

 

 

  

 

 

 

 

 

 

All goods should be returned in a re-sellable condition i.e. unworn and with any swing tickets still attached.

Reduced price / sale items can be returned for an exchange.

We recommend that you obtain a certificate of posting as we will not be able to give refunds on any items that do not reach us.

 

 

 

 

 

 

  

We recommend that you obtain a certificate of posting as we will not be able to give refunds on any items that do not reach us.

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

Please contact us within 7 days of making your purchase either by e-mail at customerservices@pebbleonline.co.uk or telephone us on +44 1706 222287. You will be given a returns number that should be written on the outside of your parcel and an address for the parcel to be sent to.

Whilst refunds or exchanges can be given on full priced items, we are can offer exchanges only on sale items if an alternative is available.

All goods should be returned in a re-sellable condition i.e. unworn and with any swing tickets still attached.

Reduced price / sale items can be returned for an exchange.

We recommend that you obtain a certificate of posting as we will not be able to give refunds on any items that do not reach us.

 

 

 

 

 

 

  

We recommend that you obtain a certificate of posting as we will not be able to give refunds on any items that do not reach us.

 

 

 

 

 

 

  

 

 

 

 

 

 

All goods should be returned in a re-sellable condition i.e. unworn and with any swing tickets still attached.

Reduced price / sale items can be returned for an exchange.

We recommend that you obtain a certificate of posting as we will not be able to give refunds on any items that do not reach us.

 

 

 

 

 

 

  

We recommend that you obtain a certificate of posting as we will not be able to give refunds on any items that do not reach us.

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Privacy

We take your privacy seriously and will not share any of your information with any third parties without your consent. Where we do use cookies (a tiny text file stored on your computer), this is to improve the service we provide to you and they do not contain any personally identifiable information.

Trade descriptions
We try to describe the goods on this site as accurately as possible, however slight variations may occur. If for any reason you are not entirely happy with something you receive, just send it back to us stating whether you want to exchange it or get a refund.